Common issues

Many problems also show up under Health on Connections, with the fix next to them. See connection health.

“Missing cost” on a product

The variant has no unit cost in Shopify and none in the app. Margins can’t be worked out, and you can’t save a promotion proposal. Add a cost on Products or import a CSV.

“The app can’t make this change on this channel yet”

The channel doesn’t accept that change from the app yet. You can make it in Ads Manager and mark the recommendation done.

“Key rejected”

ChatGPT Ads didn’t accept the API key. Create a new key in Ads Manager and save it again.

Product data is more than 48 hours old

The catalog hasn’t synced recently. Run a sync from Connections. Until it’s fresh, proposals are blocked for that product.

A scenario is missing from the simulator

Scenarios above your maximum discount aren’t shown. Raise the limit under Promotions if you want to see them.

“Insufficient data” on an opportunity

Less than half of the score’s weight is known. The app won’t guess. Adding costs and syncing can fill in the stock and margin part.

“Orders couldn’t be read”

Shopify refused to share order data. This happens until the app has protected customer data access. Until then, sales, momentum and opportunities can’t be worked out, and the app says so rather than showing old numbers.

“Too few sales to read”

The product had fewer than 3 orders, or fewer than 5 units, across the last 28 days. The app won’t call one large order a pattern.

A gift card shows unknown stock

Shopify reports 0 for items it doesn’t track stock for. The app counts those as unknown, not out of stock.

Conversions don’t show in ChatGPT Ads

Check that conversion tracking is on in Connections and that the sent count is going up. Orders created in Shopify admin don’t trigger the pixel, so test with a real checkout. Shopify also holds the pixel until a visitor gives consent, if your store asks for it.

Limited automatic mode isn’t available

It’s part of the Growth and Pro plans. If you’re on one of those, check Automatic changes per day in Policies. At 0, every change waits for approval.

Copy is blocked for “20% off”

The ad promises a discount, but the product has no compare-at price in Shopify. Either remove the phrase, or set up the sale in Shopify and run the checks again.