Help center / Product guide
Results by product
See what your ads sold for each product, with the platform's count, Shopify's orders and refunds kept apart.
Built from official documentation. It hasn’t run with live campaign data yet.
Before you start
Results by product needs conversion tracking. The tracking pixel is what marks an order as coming from a ChatGPT ad. Without it, there are no ad-referred orders to count.
Open it
Go to Campaigns → Results by product, and pick 7, 30 or 90 days.
Three views, kept apart
| View | Where it comes from |
|---|---|
| Reported by ChatGPT Ads | The platform’s own conversions and their value |
| Orders from ad visitors | Shopify orders whose buyer arrived from an ad, with amounts read from Shopify |
| Net | The same orders after refunds and cancellations, re-read from Shopify every day |
These numbers usually differ, and the page doesn’t merge them.
What each product shows
Orders, units, line sales, refunded, net, spend, return on ad spend and contribution.
- Spend is assigned only from Marketing studio campaigns that advertise that one product. Campaigns with several products are listed but never divided, and return stays empty while any shared spend exists.
- Contribution needs unit costs for every variant sold.
Flags
| Flag | When |
|---|---|
| Selling from ads | 2 or more orders from ad visitors |
| Spend without sales | Its own campaign has 30 or more clicks and no orders |
| Low contribution | Contribution under 10% of net |
Each flag links to a next step: start a campaign in Marketing studio, check the feed, or check costs.
Spend and sales over time
Campaigns → Spend and sales over time shows the last 12 complete weeks: store sales, ChatGPT ad spend, the value ChatGPT Ads reports, and ad-referred orders after refunds with their share of sales.
- Store sales are order subtotals after discounts, before shipping and tax, with cancelled orders left out.
- A week with a missing day shows no total, rather than an undercount.
- Until 8 weeks have both spend and sales, the page says how many it has.
It describes the same weeks side by side. It doesn’t measure what the ads caused.
Updated November 9, 2026