Connection health

Where to find it

Health sits at the top of Connections, above the integrations it describes. Overview shows how many items are critical or need a look, under “Waiting for you”.

What it checks

• Catalog sync
• Access to orders
• Permissions
• The ChatGPT Ads key, and how fresh the ad data is
• Conversion tracking, including the pixel’s address
• Product feed items that can’t be sent

Each item says which integration it’s about, when it was last seen, what it affects and how to fix it. Where there’s an action, such as retry, refresh or update pixel, it’s right there.

Common items

Item	What to do
Orders can’t be read	The app needs protected customer data access from Shopify. Until then, sales, opportunities and results can’t be worked out.
Pixel points to an old app address	Choose Update pixel. This happens when the app’s address changes.
No purchases from the pixel	Shown only after tracking has run for 14 days while the store had orders. Orders made in Shopify admin or at a point of sale don’t trigger the pixel.
Items can’t be sent	Open Product feed and fix what’s marked as blocked.

History

Conversion tracking lists its last 10 deliveries, and sent and failed counts per event type for 30 days. In the audit log, the “Ad connections” filter also shows conversion retries and pixel updates.